Legal and Regulatory
Canadian Wireless Telecommunications New Code of Conduct
SaskTel, along with the wireless service provider members of the Canadian Wireless Telecommunications (CWTA) have announced a new Code of Conduct to underscore their commitment to providing the highest standards of service and support to their customers.
SaskTel's Wireless Data Fair Use Policy
General Traffic Management Policies
System Administration Fees
Long Distance System Administration Fee
Wireless System Administration Fee
SaskTel Toll Schedules
Products and services terms of service (Tariffs and Non-Tariffs)
SaskTel Tariffed Product and Services
SaskTel Terms of Service that apply to all regulated services and products.
- Terms of Service, 210 kb
Non-Tariffed Products and Services
Terms and conditions applying to the use of SaskTel products and services that are not regulated or for which the CRTC has forborne from regulating such products and services.
Consumer information
This section contains information a residential customer may find useful. It describes your rights as a customer, SaskTel obligations to provide service and practical guides when dealing with inside wire and attaching equipment to SaskTel's network.
Retail Quality of Service
Provides information on SaskTel service standards and results for the Quality of Service Indicators.
Telemarketing
Telemarketing - National Do Not Call List
Attachment of customer provided equipment , 20 kb
This guide provides information to assist you to connect customer owned and provided equipment to SaskTel's network.
Multi Dwelling Units Access Agreement
Describes the terms and conditions of a Multi Dwelling unit agreement SaskTel has entered into with a building owner.
Pre-wiring Guide
Residential customers own and maintain the wire in their homes. This guide provides information to assist customers pre-wire a home.
Website Terms and Conditions
Community Forum Terms of Service
Community Forum Content Policy
Compliments and Concerns
SaskTel
If you have a compliment you wish to share or a concern that you want to discuss, call SaskTel at
1-800-SASKTEL (1-800-727-5835). If you are not satisfied, request to speak to a Customer Services Manager.
You can also write to SaskTel at the following address:
SaskTel Corporate Communications
12th Floor, 2121 Saskatchewan Drive,
Regina, Saskatchewan S4P 3Y2
If you are unable to reach a satisfactory resolution, you can contact:
Commissioner for Complaints for Telecommunications Services (CCTS)
The CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. To learn more about CCTS, you may visit its website www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
If you have a complaint about your services, including local or long distance telephone service, wireless telephone service, or internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.
Canadian Radio-television and Telecommunications Commission (CRTC)
If you are not satisfied after having dealt with SaskTel, and you have a complaint regarding a regulated service, contact the CRTC, an independent agency of the Government of Canada, responsible for regulating the activities of SaskTel and other telecommunications companies. Call the CRTC, toll free, at 1-877-249-2782 or access information about the CRTC on www.crtc.gc.ca.
To write to the CRTC, use the following address:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2
