Skip to main content

SaskTel launches new billing system for Wireless services

SaskTel launches new billing system for Wireless services

SaskTel today announced the launch of a new billing system for wireless services. Beginning in the May bill cycle, customers will see a simplified bill that is streamlined and easier to understand. The new billing system will also allow customers to manage data caps more efficiently and manage spending limits by setting a maximum balance that can be reached per wireless device.

"SaskTel is committed to providing its customers with the best wireless service experience and we strive for customer service excellence in all customer interactions and that begins with the monthly bill," said Ron Styles, SaskTel President and CEO. "We are confident that the new enhanced billing system will provide a bill statement that is simple and easy to understand and will allow customers to manage their data caps and spending limits very effectively."

Some of the enhancements in the new billing system include:

  • Simplified bill - The bill will be streamlined and easier to understand with plan details and usage clearly outlined.
  • Enhancements to data caps – When a customer reaches $50 of data overage charges within Canada, or $100 of international data charges for usage outside of Canada, they will receive a text message notification. Customers can choose to suspend their data service for the remainder of the bill cycle to avoid additional charges, or opt out of data caps to continue using their data service by paying any additional data charges incurred. Customers can make changes online through mysasktel.com by text message, or by phone call. Go to sasktel.com/datacaps to learn more.
  • Spending limits - The Wireless Spending Limit program will help customers manage their wireless charges by setting a maximum balance that can be reached per device. Customers can also choose to decrease their spending limit to keep a tighter limit on overage charges. Go to sasktel.com/spendinglimit to learn more.

"This is a highly complex systems implementation and SaskTel employed best-in-class external vendors, Oracle and Capgemini, who have implemented similar billing platforms and a team of dedicated employees to ensure the transition is as seamless as possible. We anticipate there may be unique situations that may occur with the transition and we will work quickly to resolve any issues," added Styles.

SaskTel will migrate approximately 620,000 wireless accounts to the new wireless platform. The first batch of postpaid wireless accounts will be migrated on April 8th followed by the next batches on April 16th, 23rd and 29th. All self-serve functions will be available to customers during the migration period. However, depending on a customer's billing period, they will not be able to make changes to their account through a customer service representative during the migration period from 3:00 – 4:00 pm on April 7th, 15th, 22nd and 28th and all day April 8th. Following April 8th, all further migrations will take place from midnight to 8:00 am on April 16th, 23rd and 29th so barring unforeseen circumstances, customer impact should be minimal.

About SaskTel
Saskatchewan Telecommunications Holding Corporation (SaskTel) is the leading full service communications provider in Saskatchewan, with $1.1 billion in annual revenue and over 1.4 million customer connections including over 618,000 wireless accesses, 437,000 wireline network accesses, 258,000 Internet accesses and 103,000 maxTV subscribers. SaskTel offers a wide range of communications products and services including competitive voice, data, internet, entertainment, security monitoring, messaging, cellular, wireless data and directory services. In addition, SaskTel International offers software solutions and project consulting in countries around the world. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 4,000 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.

Trademark
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

For more information, please contact:

Michelle Englot, SaskTel Director of External Communications
Phone: (306)777-4476
E-mail: michelle.englot@sasktel.com