Managed IT Services

Let’s start a conversation

Call 1.844.SASKTEL

Network availability and performance are critical to your business. However, managing today’s increasingly complex networks and infrastructure can leave little time to focus on key business processes and your customers. 

Managed IT Services (MITS) enables you to outsource the repetitive, administrative tasks of your day-to-day IT operations, allowing your IT staff to focus on your core revenue generating activities.

MITS is customizable to your specific needs for each of your network, compute, storage, and operating system components. It is available for new and existing IT environments, and for gear located in SaskTel Data Centres, in your facilities, or both.  

You can have confidence that our combination of ITIL best practices, leading technologies, and skilled staff will provide improved IT service management, predictable expenses, and the freedom to focus on your core business objectives.

Benefits

End-to-end solution
Partner with SaskTel for your end-to-end solution, including: upfront assessment, infrastructure design and implementation, network access services (both WAN and LAN), Data Centre services, equipment purchase and set up, service migration, and Managed IT Services for your ongoing system monitoring and management.

Custom to your needs
Choose the combination of Monitored and Managed services options that work best for your network, compute, storage, and operating system components.

Self-serve access to industry leading tools
You can access rich data, submit service requests, and report and track incidents using our industry-leading tools without the large upfront cost. Data reports and interactive real-time dashboards make it possible to efficiently pinpoint the best opportunities to optimize your systems.

Free up IT staff
Free up your IT staff to focus more time on projects that support your core business objectives while our highly-skilled and certified technical support team manages your systems and provides you with regular updates and recommendations.

Superior IT environment performance
Avoid costly downtime and keep your network and infrastructure running at optimal performance levels backed by our dedicated support team and strong SLA.

Predictable IT costs
Simplify IT budgeting with predictable monthly rates.

Established and dependable service
Benefit from our century of experience as the industry-leading expert in network operations and management.

Top

Services

Monitored and Managed service options are available for each network and infrastructure component of your IT environment, including:

  • Network devices: Routers, switches, firewalls, Wireless Local Area Network (WLAN) controllers, wireless access points, and Wide Area Network (WAN) accelerators)
  • Infrastructure: Physical and virtual servers and storage devices

With Monitored service, we can save you time by providing actionable data through proactive monitoring, alarms, data collection, reports, and real-time dashboards using our industry-leading tool. With Managed service, we can action that data for you by providing incident, problem, and change management backed by a strong service level agreement.

Top

Features

Monitored service

  • Proactive monitoring, alarming, data collection 24/7
  • Email notifications
  • Online portal
  • Asset inventory
  • Dedicated service desk

Managed service

  • All features of Monitored service
  • Network device configuration backup
  • Incident management
  • Problem management 
  • Change management
  • Quarterly performance reviews
  • Optional infrastructure management

Learn more about the differences between our subscription levels.

 

Top

Related links

Top

Terms & Conditions