All SaskTel Managed Hosting solutions include the basic package services. You can add all of the optional services you need to provide a custom solution for your company.
The following chart outlines your options with SaskTel Managed Hosting:
Service |
Basic Package |
Optional Services/Enhancements |
| Hardware Support |
24/7 coverage |
24/7 coverage |
| Response Time |
1 hour on critical troubles |
|
| Service Level |
99.7% Annually |
|
| Back-ups and Off-site Storage |
File systems are regularly backed-up and stored for up to 4 weeks |
Databases are regularly backed-up and stored for up to 4 weeks.
Also available, are non-standard back-up frequencies and retention for file systems and databases |
| Performance monitoring |
24/7 monitoring and trouble resolution on the infrastructure to the internet |
|
| Incident Resolution |
Trouble management control center available 24/7 |
|
| Vulnerability Assessments |
Performed at time of install on equipment behind the shared firewall |
|
| Preventative Maintenance |
Performed on equipment behind the shared firewall |
|
| Network Access |
N/A |
Internet access, WAN access, or client software-based VPN |
| Firewall Hardware |
N/A |
Shared High Availability (HA), dedicated SaskTel managed, or dedicated customer managed |
| Operating System |
N/A |
Provisioning, licensing, installation, support and patching, and management of database supplier support |
| Operating System Support |
N/A |
Coverage hours up to 24/7 to match the hardware support hours |
| Database Provisioning and Installation |
N/A |
Provisioning, licensing, installation, support, patching, and management of database supplier support |
| Extra Storage |
N/A |
Storage Area Network (SAN) or Network Attached Storage (NAS) |
| Incident and Problem Management |
N/A |
Summary reports on critical troubles |
| Hardware and Operating System Monitoring |
N/A |
Monitoring server connectivity |
| Hardware Availability Reporting |
N/A |
Monthly graphs outlining hardware availability |
| Capacity Monitoring |
N/A |
Monitoring CPU utilization, disk space, and memory capacity |
| Capacity Reporting |
N/A |
Monthly graphs outlining capacity levels |
| Monthly Operational Meetings |
N/A |
Meetings with SaskTel to review topics such as issues, processes, and reporting |
