Hosted Contact Centre
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HCC Lite
Hosted Contact Centre Lite is the perfect solution for a voice only contact centre.
Easy-to-use, scalable and budget-friendly, HCC Lite is the ideal place to start.
What is a Hosted Contact Centre?
Hosted Contact Centre (HCC) is a complete solution that enables organizations to manage customer service interactions across multiple channels. With HCC's flexible and comprehensive features, you can cost-effectively improve both the quality and efficiency of every customer interaction, thereby extending your relationship beyond a single transaction and increasing customer loyalty.
Hosted Contact Centre allows you to integrate all of your communications into one solution designed to help you save money and increase customer service, providing all the features of a sophisticated multi-site contact centre without any specialized infrastructure. Hosted Contact Centre is easily scalable to adjust to your business needs now and in the future. All you need to get started is an internet connection, a computer with a web browser and any type of phone line or cellular phone. It's just that easy!
A Complete Communications Solution |
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Manage all your customer contact methods (phone calls, email & chat) from one application that can be operated from practically anywhere by any one of your staff, elevating your ability to respond quickly and effectively to your customers. |
Easy to Use |
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SaskTel HCC is an integrated solution that makes all your communications easy to access and manage through a simple intuitive interface that requires minimal training. |
Low Setup & Operation Cost |
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The design of SaskTel HCC uses a virtual contact centre that supports multi-site and home operation without additional cost. Plus, SaskTel manages the servers and software, eliminating hardware and upgrade costs for you. |
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