Download support
General
I am Having problems registering for downloads. I keep getting “system errors” – what did I do wrong?
I have forgotten my password - what should I do?
What do I need to download content from SaskTel?
How to use the cellular downloads service
How do I browse for content?
How do I create an account/login (website only)?
I cannot create a new account. What should I do?
How do I purchase the content I have found?
Is there a charge per download?
How do I know if my phone is download capable?
My phone is download-capable, so why can't I download games, graphics, ringtones, videos, or Full Track Music ?
Can I download from sites other than www.sasktel.com?
Why can't I use MP3 files I download from my computer as ring tones on my phone?
I am running out of memory on my phone, what should I do?
Managing my cellular downloads account
I have not received my password in a text message. What should I do?
I received a password on my phone but it doesn’t work on the website. What should I do?
What do I do if I’ve forgotten my password?
How do I update my password?
How do I update which default cellphone model is shown when I login?
If I upgrade my cellphone, do I get to keep the downloads that I purchased for my previous phone?
Downloaded content issues
I downloaded something but it still hasn’t been sent to my phone. What should I do?
I downloaded content but how do I find it?
I downloaded content but I don’t know how to use it. Can you help?
I downloaded content and it’s not working properly. What should I do?
I downloaded a game/ringtone/screensaver a few months ago and it is no longer in My Downloads? What happened?
My downloadable content has been lost/deleted. Is there any way I can retrieve it?
I took my phone in to be repaired, and now all of my downloadable content has been lost. Will you replace my content or give me my money back?
Features
What is a Tone Club?
How do I unsubscribe from Tone Club?
How many ringtones do I have remaining in my Tone Club Subscription?
I accidentally cancelled my Tone Club Subscription. What do I do?
I used a Tone Club subscription credit for a download that didn’t work. Can I get reimbursed for that credit?
What is a Coupon Code?
How do I purchase with a Coupon Code?
General
Q: I am Having problems registering for downloads. I keep getting “system errors” – what did I do wrong?
A: To avoid system errors, be sure to launch the web on your phone before attempting to register for downloads. If a system error occurs, you'll have to wait 24 hours before launching your phone's web browser again and then completing the registration process.
Q: I have forgotten my password - what should I do?
A: If you created an account, but have forgotten your password, simply register again to get a new password. All of your previous downloads will still be associated with your cellular phone number.
Q: What do I need to download content from SaskTel?
A: Here's what you need to download ringtones from SaskTel:
- Your download-capable and Internet-ready phone.
- Text Messaging :
Text Messaging* is required to receive your password when you first register to download content. Some content is also sent to the phone via Text Messaging (as a 'web alert').
* All Text Messaging capable phones on a SaskTel cellular service plan are automatically able to text message
How to use the cellular downloads service
How do I browse for content?
You can browse for content from your cell phone by selecting Downloads from your menu or from your Mobile Browser home page. You can choose SaskTel content or our other providers; just select the link you wish to browse.
You can also browse content from the website by going to SaskTel.com. You can choose SaskTel content or our other providers; just select the link you wish to browse. We suggest you log-in to the website to ensure you see content that is capable with your phone, but you are not required to log-in till you are ready to purchase.
How do I create an account/login (website only)?
- If you have never launched Mobile Browser on your cellphone, please do so before proceeding.
- Go to www.sasktel.com; click on Tones, Games, Graphics, & Videos and select Download Now. Click on Register Now on the right side of the screen.
- Enter all your information in the mandatory fields and click on Register. Your password will be sent to your phone via text message.
- On the Home page, enter your 10-digit cellular phone number and the password you received in the fields provided. Important! The password is case-sensitive. You must enter the password exactly as it appears on your phone, using both upper and lower-case letters, and numbers.
- Click on Go.
- On the Change Password page, decide on a new password, and enter it in both fields then select Update.
I cannot create a new account. What should I do?
If you received the error message, “Sorry, your phone is not recognized.” Please contact Customer Service for assistance.”, this can be caused for a number of reasons:
- Your phone may not be capable of doing downloads. Contact your Customer Service Representative to find out if your phone is download-capable.
- You may not have your cellular number provisioned for downloads. Contact your Customer Service Rep to find out if your cellular number is capable of receiving downloads.
- You may have only entered 7 digits for their cellular number or you may have entered the wrong cellular number.
How do I purchase the content I have found?
When you have found the content you wish to purchase (from either your phone or the website), all you need to do is select the content title to see the Content Details page. From this page you can choose to:
- Buy
- Buy with Tone Club (only on ringtones detail pages), or
- Buy with Coupon (coupon code must be entered before proceeding).
By selecting any of these options you will complete the purchase of this content and your phone will be sent the link to the content or if you are downloading from your handset, you will be taken to the downloads page where you can download.
Is there a charge per download?
A 50c download fee is applied for each download. This fee is over and above the actual cost of the download and any subscription cost for the Mobile Browser service.
How do I know if my phone is download capable?
Most phones are capable of downloading content, both from SaskTel and our external partners. If your handset is not capable of downloading you will not be able to make a purchase from your handset or the website.
My phone is download-capable, so why can't I download games, graphics, ringtones, videos, or Full Track Music ?
Some of our older phone models are only capable of downloading specific types of downloads. These phones don’t contain the technology that would allow them to download certain pieces of content. Other phones do contain the technology, but there is no content available for those models through SaskTel.
Games: |
Most devices are able to download Games; older devices are unable to download games. The phone requires both the software to recognize the file type and the hardware to be able to use it. |
Applications: |
Only select handsets are able to download and view applications. The phone requires both the software to recognize the file type and the hardware to be able to use it. |
Ringtones & graphics: |
Most devices are able to download Ringtones & Screensavers, but not all. For example, older devices are unable to download a Truetone, but can download a poly ringtone. |
Videos: |
Only select handsets are able to download and view video clips. The phone requires both the software to recognize the file type and the hardware to be able to play it. For example, not all phones with video camera capability are able to download video clips. |
Full Track Music: |
Only select handsets are able to download and view Full Track Music. The phone requires both the software to recognize the file type and the hardware to be able to play it. For example, not all phones with MP3 capability are able to download Full Track Music. |
Check out content available through our External Content providers (Much Music, Sympatico), accessible from our downloads page on sasktel.com to see if they support and have content available for your phone. We appreciate your patience and assistance as SaskTel works toward bringing you exciting new downloadable content.
Can I download from sites other than www.sasktel.com?
SaskTel has partnerships with other content providers in order to provide you with a wider selection of ringtones, games and graphics. These partners are linked to from the Ringtones, Games, and Graphics area of www.sasktel.com.
There are many websites on the internet that offer downloadable ringtones, games, and graphics. However, these sites have NOT been approved by SaskTel. Some of these sites may even have a SaskTel logo or mention that their downloads are compatible with SaskTel phones in order to make it appear as though they have been approved by SaskTel.
We strongly advise you against downloading from sites not approved by SaskTel. These downloads may not work properly on your phone and may even damage your phone. If any damage occurs to a phone as a result of downloading content from a provider not approved by SaskTel, the warranty for the phone may become null and void.
Why can't I use MP3 files I download from my computer as ring tones on my phone?
Your phone may not be capable of applying MP3 files as ringtones because it is not technically designed to do so. Some phones may be compatible to play MP3 files but not able to set the MP3 as a ringtone due to limitations set by the manufacturer or handset distributor. Other phones may not be able to play MP3 files at all because they simply do not have the technology within to do so. The ability to transfer/copy and play MP3 files can also depend on where it was obtained from.
The Digital Rights Management Council requires artists receive compensation for songs that are downloaded for use as ringtones. When you download a ringtone from SaskTel, part of the fee you pay covers artist royalties. The council may not allow MP3 files transferred from other vendor sources to be used as ringtones because there is no way it can be tracked so the artist can be appropriately compensated. In this case, files are locked in a format which prevents them from being transferred to your computer or other devices. In most cases you should be able to download and listen to your MP3 files on your phone (as long as the phone is media-capable) as often as you would like without incurring any charges.
I am running out of memory on my phone, what should I do?
When downloading a new item, you will be asked to delete some content on your phone if there is not enough memory. You will need to delete some content before downloading more. But any items you previously purchased can be downloaded again from the My Downloads folder.
Managing my cellular downloads account
I have not received my password in a text message. What should I do?
Some phones will not receive text messages unless the Mobile Browser is launched. Select the Web or Browser options from your main menu and follow the prompts. Then go to your Messaging or Messages menu. If it is not in your Inbox, please check the "Web Alert" or "Web Message" options.
If you still cannot see the message, you can select the Forgot Password link from the website, and you will receive a second text message with a new password in it. If you still experience troubles, call our Wireless Support Centre for assistance by dialing 1-800-667-6870 or *611 from your cell.
I received a password on my phone but it doesn’t work on the website. What should I do?
If you are a First-time user registering, the password will be an automatically generated password containing numbers and letters (upper and lower case).
- Experiment with the password until the correct characters are entered.
- All passwords have upper and lower case letters, and some include numbers. Some characters are very difficult to interpret on the phone's screen; for example, in the password "lNMenMH4", the first character may be a one (1), a small L (l), or a capital I (I); in the password "0j20oSYw", the first and fourth characters may be either a zero (0) or a capital O (O).
You can select the Forgot Password link from the website so a different version of the password is sent to the phone again
If you are a Returning user selecting ‘Forgot Password’, the password sent will be the current password that was last chosen by you. If you still experience troubles, call our Wireless Support Centre for assistance by dialing 1-800-667-6870 or *611 from your cell.
What do I do if I’ve forgotten my password?
All you need to do is select the Forgot Password link in the upper right corner of the website, enter your 10 digit cellular number and click Submit. A text message will be sent to your handset with your current password.
How do I update my password?
Once you have logged in, choose the Edit Profile option. In the Change Password section, select a new password and enter it in both new password fields then click Submit.
How do I update which default cellphone model is shown when I login?
Once you have logged into the website, choose the Change Phone link from the upper right of the screen then select your phone manufacturer and model from the drop down lists and click Submit.
If I upgrade my cellphone, do I get to keep the downloads that I purchased for my previous phone?
Although all your previous downloads will continue to show up in your My Downloads, due to the different capabilities of cellphones, only the downloads that are supported on your new cellphone will be able to be re-downloaded.
Downloaded content issues
I downloaded something but it still hasn’t been sent to my phone. What should I do?
If you’ve successfully downloaded before, check if the download content is showing up in you’re My Downloads. If it is, confirm you are checking Web Alerts or Web Messages inbox on your phone and not the inbox for texts. The content is usually sent to the phone in an alert within a couple minutes but occasionally delays occur if the network is busy. If it’s been more than an hour, try re-downloading the item again from your My Downloads. You will only be charged the content price once (download fees may apply).
I downloaded content but how do I find it?
Where downloadable content is stored will be dependent on the make and model of cell phone. Scroll through the Menu items of your phone, there should be a Downloads choice which, once selected, should display the following folder choices: Ringers, Games, Applications, and Screensavers. Depending on what type of content you downloaded, your content would have been saved in one of these folders.
I downloaded content but I don’t know how to use it. Can you help?
There are hundreds of Games and Applications that are available to cellulars, we cannot provide help in this manner; however, most downloadable content will have a ‘Help’ link on the main page when you start it up which will help you use the content. If it’s a screensaver or ringtone you are inquiring about (ex. How to set for an incoming call), you can refer to your phone’s user manual or visit your dealer.
I downloaded content and it’s not working properly. What should I do?
Delete the content from your phone and re-download from your My Downloads. You will only be charged the content price once (download fees may apply). If you are still experiencing the same trouble, report the issue to the Wireless Support Centre at 1-800-667-6870 or *611 from your cell.
I downloaded a game/ringtone/screensaver a few months ago and it is no longer in My Downloads? What happened?
Content is updated periodically to provide you with the best selection of new content, and as a result your previous downloads may no longer be available. In order to secure the best downloadable content for our customers, SaskTel must partner with companies who secure the licenses for the Ringtones, Games and Screensavers you download. Sometimes these sources will not renew their licenses and the downloads must be removed from our site.
My downloadable content has been lost/deleted. Is there any way I can retrieve it?
All of the content you've downloaded will appear in your My Downloads list on both your phone and SaskTel.com. If the content was downloaded from SaskTel and is still available, you'll be able to re-download it to your phone without any content charges (download fees may still apply).
If you've changed handsets some of your previous downloads may be compatible with your new handset. If the content is not compatible you'll receive an error message.
I took my phone in to be repaired, and now all of my downloadable content has been lost. Will you replace my content or give me my money back?
SaskTel is not responsible for lost content if phones are taken in for repairs, and will not credit the customer back for lost content or restore the lost content to the phone. However, if the content was downloaded off SaskTel.com it may still be available in your My Downloads list on their phone and on SaskTel.com. If so, you can re-download the content without any content charges (download fees may still apply).
Features
What is a Tone Club?
Tone Club allows you to download 3 ringtones per month for a recurring monthly charge that will appear on your bill every month. You can download each of the 3 ringtones at anytime within the subscription month. Unused ringtones are not carried over to the next month and are forfeited if they are not downloaded. The first time you purchase a ringtone selecting “Buy with Tone Club”, it will automatically subscribe you to Tone Club. To use your second Tone Club purchase, select your next ringtone you want to download and select "Buy with Tone Club" and it will be applied to your Tone Club Subscription. Repeat these steps to download your third ringtone within your subscription. You can choose not to buy a ringtone using your Tone Club by selecting "Buy Now" instead of "Buy with Tone Club". Each time you buy with Tone Club, you will receive a text message stating so and how many credits you have left. You still have to go and open the web alert after to download the content to your phone.
How do I unsubscribe from Tone Club?
You can unsubscribe by going to My Downloads on your phone or on the website and selecting My Subscriptions. Choose the subscription you wish to cancel and click Cancel Subscription. Any remaining credits you have can still be used until the subscription renewal date has expired.
How many ringtones do I have remaining in my Tone Club Subscription?
To see how many ringtones you have remaining in your Tone Club subscription, Click on My Downloads and select My Subscriptions. Select Tone Club under My Subscriptions and you should see the number of ringtones remaining and the renewal date of your Tone Club subscription.
I accidentally cancelled my Tone Club Subscription. What do I do?
You can choose to reactivate your Tone Club subscription anytime within the renewal date by going to My Downloads on your phone or on the website and selecting My Subscriptions. Choose the subscription click Reactivate.
I used a Tone Club subscription credit for a download that didn’t work. Can I get reimbursed for that credit?
Yes. You will have to call into your Customer Service Representative (1-800-667-6840 or *811 from your cell) to confirm you were applied a credit for the download content purchase price and then they can refund your Tone Club credit for you as well.
What is a Coupon Code?
SaskTel will periodically make Coupons available as part of a promotion or campaign. A Coupon Code is used to purchase promotional ringtones, screensavers or games at a discount from the regular price.
How do I purchase with a Coupon Code?
If you have a coupon code for SaskTel promotional content, select the content and confirm the purchase by selecting Buy with Coupon. Enter your Coupon code and click on Buy Now. Follow the instructions to download as you would any download. If you enter an invalid code (either because it has already been used or has expired), you will be notified with a meesage before the purchase is processed. You will be asked to re-enter the code again or if you still wish to purchase without the coupon
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