Wireless Number Portability FAQs

  1. What is Wireless Number Portability (WNP)?
  2. What types of phone numbers can I port to SaskTel?
  3. Why isn’t my community capable of WNP?
  4. Does it cost anything to bring my number to SaskTel?
  5. What do I need to do to transfer my number over to SaskTel?
  6. Can I switch to SaskTel wireless before the end of my service agreement with my existing provider?
  7. Should I cancel my existing contract before porting my number to SaskTel?
  8. What should I do if I want to keep some of the services with my current provider?
  9. Will I be able to keep my number if I move to a different city?
  10. Can I keep my old phone?
  11. How long will it take to bring my number over to SaskTel?
  12. If I have multiple cells on one account, do I have to bring them all to SaskTel ?
  13. Can I port my home or business landline number to a SaskTel cell phone?
  14. Can I port my current cell number to a SaskTel landline?
  15. Can I port my number to or from a smartphone or BlackBerry device?
 
  1. What is Wireless Number Portability (WNP)?
    Wireless Number Portability allows you to keep the same phone number when changing cellular service providers within the same local calling area. WNP also allows you to keep the same phone number when switching from your landline phone service to cellular service within the same local calling area.
    Go to top
  2. What types of phone numbers can I port to SaskTel?
    You can port your cellular number(s) from any cellular service provider or landline number from any service provider. This means you can port your SaskTel landline number to SaskTel cellular service or a SaskTel cellular number to a SaskTel landline service .

    It is important to note however, that in order to port:
    • Your cellular or landline service must be active
    • SaskTel must provide service in that area
    • You are transferring your number from a service provider in the same local calling area
    • Wireless Number Portability must be available in that area

    Please Note: Pager numbers cannot be ported.
    Go to top

  3. Why isn’t my community capable of WNP?
    At this time, wireless number portability is not scheduled to be available in your community. Wireless carriers have not received further direction from the CRTC. As SaskTel receives more information, we will ensure that our website is updated.
    Go to top

  4. Does it cost anyting to bring my number to SaskTel?
    There is no cost to port your number to SaskTel. However, standard activation fees and policies do apply. Termination charges may be charged by your old service provider.   
    Go to top

  5. What do I need to do to transfer my number over to SaskTel?
    Simply stop by one of our SaskTel Authorized Dealers. Bring a copy of your most recent bill (cellular or landline) as well as your cellular phone (if applicable). Any of our SaskTel Dealers or representatives can ensure that you have the right device, plan and features to meet your communication needs. If you simply have questions and want to know more about your options, call 1-800-SASKTEL for more information.  
    Go to top

  6. Can I switch to SaskTel wireless before the end of my service agreement with my existing provider?
    You can change service providers at any time during your service agreement, however we suggest that you review your existing contract to ensure you understand your obligations to your current provider and are aware of any contract termination charges that may apply.
    Go to top

  7. Should I cancel my existing contract before porting my number to SaskTel?
    No! Your first point of contact must be a SaskTel Authorized Dealer.  If you cancel your existing service, your number will be disconnected with your existing provider and it will not eligible to port.  When your number is successfully ported to SaskTel, the service associated with the ported number will be terminated with your existing service provider.  Your existing service provider will bill you any outstanding charges that may apply
    Go to top

  8. What should I do if I want to keep some of the services, such as internet or TV with my current provider?
    Once you have made arrangements with SaskTel to port the numbers you want to have on the SaskTel wireless network, you should contact your existing service provider with changes to any services you wish to retain.
    Go to top

  9. Will I be able to keep my number if I move to a different city?
    Wireless Number Portability is only available within eligible local calling areas. You cannot port your number to a different local calling area. For example, a Regina number cannot be ported to Saskatoon. For more information on your local calling area, please contact SaskTel at 1-800-SASKTEL.
    Go to top

  10. Can I keep my old phone?
    Unfortunately, phones purchased from other carriers are not compatible with the SaskTel network. So, while you will need to purchase a new phone, SaskTel has a large selection of cool phones with the latest features all at competitive prices with flexible payment options.
    Go to top

  11. How long will it take to bring my number over to SaskTel?
    A single cellular to cellular number port should normally take 2.5 business hours. Landline to cellular number ports and cellular to landline number ports should normally take 2 days. Please note that in either porting scenario, depending on the degree of complexity, the porting process may take up to one week.
    Go to top
  12. If I have multiple cells on one account, do I have to bring them all to SaskTel?
    SaskTel would like the opportunity to look after your complete communication needs,  however, you can bring one or several numbers to SaskTel and leave the remaining numbers with your current provider.  If you have multiple cells, we recognize that your contracts may expire at different times and that circumstances might be different for each cell.
    Go to top
  13. Can I port my home or business landline number to a SaskTel cell phone?
    Absolutely!  Wireless number portability will allow you to port your landline number to a SaskTel cell phone, within your local exchange.
    Go to top
  14. Can I port my current cell number to a SaskTel landline?
    Absolutely!  Wireless number portability also allows you to port any cell phone number to a SaskTel landline service within your local exchange.
    Go to top
  15. Can I port my number to or from a smartphone or Blackberry device?
    Absolutely!  You can transfer your number to a SaskTel smartphone or Blackberry device.  SaskTel has a wide selection of data devices and plans to meet your needs. 
    Go to top