Professional Services

Order Information

For more information about SaskTel Professional Services, please contact your SaskTel Account Representative or call 1-800-SASKTEL (1-800-727-5835).


SaskTel Professional Services will set your business up for success.

SaskTel has more than 20 years of experience designing, implementing and maintaining voice and data networks for Small, Medium and Enterprise sized businesses. SaskTel's expertise allows customers to protect, optimize and grow their network platforms to create business value and operation excellence within their customers' organizations.

With our headquarters in Regina, Saskatchewan, SaskTel understands the local business landscape and the unique challenges your business faces. With over 100 years in the telecommunications industry, we have the experience to help you do things right the first time.

"By engaging SaskTel professional Project Management services for the implementation of our Cisco VoIP communications system, we freed up two full-time equivalent employees for this one-year project."

-Travis Wiebe, Potash Corporation of Saskatchewan

Product Details


Voice and Data Systems Design

  • Customer Systems Analysts (CSA) work with the Sales teams, Client Technology Managers and SaskTel's customers to determine the unique communication and IT requirements for our customers;
  • Completes a Systems Design by analyzing customer's current and future communication requirements;
  • Provisions systems and creates documentation to supply each individual customer with network drawings, routing tables and design information.

Customer Premises Cabling Design

  • SaskTel provides professional advantages - SaskTel has 6 Cabling Designers with a Registered Communications Distribution Designer (RCDD) designation and is globally recognized within the ITS industry.
  • RCDD offers superior knowledge, continuing education, compliance, safety and vendor neutrality.

Complete Network Discovery and Assessment

  • Unbiased evaluation of customer's network that includes:
    • Inventory, Network Optimization, Application Performance Analysis, VoIP Readiness, Future Network Growth / Expansion and Troubleshooting.
  • These steps are combined in analyzing company's data network to identify potential problems, improve efficiency and lay out the possibilities of new accelerated applications.
  • A small investment that can yield sizable future returns in improving performance and reducing troubleshooting.
  • Find out how a Complete Network Discovery and Assessment can prepare your network for the future.

Wireless Site Surveys

  • SaskTel Customer Systems Analysts perform surveys in order to determine the necessary number of wireless access points.
  • These surveys provide clients with optimal locations to receive the best possible level of reliable wireless coverage within customers Wireless Local Area Network.

Customized Implementation and Installation Services

Industry trained and certified experts that install, upgrade and maintain advanced integrated voice, data, video, IP and IT customer premises based communications.

Training and Coordination

  • Primarily suited to new / upgraded telephone and voicemail solutions.
  • Training and coordination includes:
    • Station Review to communicate with the customer what the unique requirements of each user is;
    • Communication System Design to plan all call flows and routes for menu application;
    • Communications System Programming;
    • Document Creation for each individual customer;
    • Voicemail Programming to cover all parameters of the voicemail system according to each unique user and;
    • On-Site Training to provide professional, in-depth customer training and assistance on SaskTel's products and services. Optional 'train the trainer' also exists to enable system administrators to train their own staff.

Project Management

  • SaskTel provides a single point of accountability to the customer while ensuring their business objectives are achieved through the delivery of quality customer projects within time, budget and scope.
  • Project Manager will ensure a clear understanding of the roles and expectations of the project team as well as the time frames and deliverables

At SaskTel, we go well beyond just an installation or training segment; our friendly and knowledgeable support team is available whenever you need them. Now that your company has invested in the latest communications technology, take the next step to safeguard that investment from the possibility of unexpected and costly repairs. SaskTel First Service offers a variety of insurance for your communications equipment, giving you prompt, professional maintenance and repair service.

SaskTel First Service Maintenance Services
Has two types of service offerings:
  1. Active Support
  2. Restore Service
    • Vendors version of support also exists for additional help and expertise:
      • Cisco SmartNet
      • Avaya PASS Service

We are now developing Implementation and Support Professional Services specific to our Small/Medium Business customers. The first of these initiatives is the Basic Network Discovery.

Basic Network Discovery

  • If your Small / Medium Business is exploring the option of Voice over Internet Protocol (VoIP) technology, a Basic Network Discovery is essential for evaluating your current network and providing recommendations for improvement to guide a network migration and evolution strategy.
  • A Basic Network Discovery recommends improvements for your company's current and future network needs.

How it works
SaskTel will:

  • Evaluate the current state of your network to identify potential problems and provide recommendations for network changes to support a successful VoIP implementation;
  • Conduct testing on Local Area Networks to detect common network issues, including high utilization, media errors and packet loss;
  • Include a visual inspection for network issues which may impact VoIP quality or cause network downtime.

In recent studies, it was estimated that 90% of end-customer networks are not properly configured or designed to handle real-time VoIP network traffic, resulting in call quality issues after implementation.

The Basic Network Discovery is only the first of several Small/Medium Business professional services initiatives.

You can rely on SaskTel to ensure your network is VoIP ready!


Small businesses today use the Internet as a business tool more than ever before. While being connected is critical to business success, it also means becoming more vulnerable to outside threats.

To assist in providing an overall security solution fit for small business, we have partnered with professional security experts Seccuris. Together, we can assist you in choosing the right solutions that align with your company goals and budget. We can provide a service which involves assessing your current network, IT infrastructure, and business processes for possible threats. Afterward, you are provided with recommendations on how to mitigate these risks and develop plans for implementing security controls and programs.

Professional Security Services include:

  • Vulnerability assessments - Evaluates all your systems as they are seen externally to determine potential security vulnerabilities and exploits.
  • Business continuity planning - Involves devising a plan that guards against business disruption in the case of unforeseen events.
  • Security architecture & design - Determines how security will be designed and built into the foundation of your networks, operating systems and applications.
  • Audit & compliance - The formal verification of the quality and effectiveness of security controls for your business (i.e. PCI Security Compliance).




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