SaskTel LiveExpert
SaskTel LiveExpert provides you with 24/7 unlimited, comprehensive, on-demand support for your PC, Software and Hardware, Applications, Personal Media, Connected Devices and much, much, more.
Online chat is the primary mode of communication. You can chat with a LiveExpert agent by simply clicking on the LiveExpert Chat icon on your desktop.
- Starting at
$5.95
Per Month
Product Details
With SaskTel LiveExpert:
- your PC and applications will work the way you want them to,
- you get an affordable service that keeps your computer running smoothly, safely and swiftly,
- you can avoid the costs and delays of on-site service visits and/or trips to a repair shop,
- your hardware, software and digital devices will be working when you need them most and,
- you can take advantage of the latest programs, software and applications as they become available.
| Feature | Consists of: |
|---|---|
| Monthly PC Health Check | a monthly automated check of the PC resulting in a report card listing:
The report card will be emailed out to you monthly. |
| Monthly PC Clean & Tune-up | these automated processes include:
|
| Unlimited 24/7 Technical Application Support (How do I?) | Technical support for:
Plus Remote Screen Share (Make it Work!)
|
| Lost or Stolen Laptop Recovery | Has your laptop or computer been lost or stolen? LiveExpert can take steps to track it! |
| Monthly Coverage and Utilization Statement Available in early 2012 |
Note: As a result of the core functionality of the Apple Mac OS (Operating System), the monthly health check and tune up that LiveExpert performs for Windows PCs is not required. Through LiveExpert chat, Mac users can request on demand assistance to customize their OS settings to meet any unique personal demands/requirements. |
| *PC Health Check, Clean and Tune-up ON DEMAND | everything in Monthly PC Health Check and Monthly PC Clean & Tune-up
whenever you request it |
| *Continuous PC Monitoring | Monitoring the proper functionality of your PC's internal hardware components (RAM, Hard Drives, and/or the processor) as well as the optimal functionality of various network devices. If any potential issues are detected during 24/7 PC Monitoring, they are immediately brought to the attention of a LiveExpert agent for inspection and appropriate action and/or customer notification. |
| *Proactive Remote Management | Real-Time Exception Response and Management: Based on the exception alerts and notifications generated by 24/7 Continuous Monitoring, LiveExpert agents can respond in real-time using their knowledge and expertise to immediately inspect the information, identify the cause, and implement appropriate actions to resolve the problem. LiveExpert agents are on-hand 24/7 and they react to these notifications within seconds, not hours or days. |
*Only available as part of LiveExpert Premium
Notes:
- It is recommended that you maintain some form of anti-virus software on your PC, outside of LiveExpert.
- SaskTel LiveExpert is safe to use. Your privacy and safety is of the utmost importance to SaskTel. Please review SaskTel's Privacy Policy.
| LiveExpert Basic | LiveExpert Premium | LiveExpert Basic Mac | |
| Monthly PC Health Check |
 |
|
|
| Monthly PC Clean & Tune-up | |
|
|
| Unlimited 24/7 Technical Application Support (How do I?) | |
|
|
| Lost or Stolen Laptop Recovery | |
|
|
| PC Health Check, Clean and Tune-up ON DEMAND | |
||
| Continuous PC Monitoring | |
||
| Proactive Remote Management | |
||
| Monthly Coverage and Utilization Statement | |
||
| Monthly price | $5.95/month | $14.95/month | $5.95/month |
Notes:
- You can have 1 subscription per computer. Each subscription will be $5.95/month or $14.95/month.
- Billing for LiveExpert begins when you order the service. If you haven't installed the software we will try and contact you but ultimately it is your responsibility to download and install it on your computer.
Each subscription will be $5.95/month or $14.95/month.
If you decide that SaskTel LiveExpert is for you:
- Check that your computer meets the minimum system requirements to receive SaskTel LiveExpert.
- Call 1-800-SASKTEL (1-800-727-5835) to order SaskTel LiveExpert.
- After ordering you will receive a welcome email. Click on the download LiveExpert link you will find in this email.
- At the download page read and accept the Terms of Service Agreement.
- You will be prompted to download the LiveExpert Software. Click download. The software will be installed on your PC and an initial scan and tune up will begin. (Scan and tune up not applicable on a Mac).
At any point during the download/installation you may connect with a LiveExpert agent via online chat by clicking the chat icon on the download page.
The download and installation of the software takes approximately 30-45 min. The subsequent first optimization and clean-up may take hours, depending on the condition, size and speed of your PC.
Minimum system requirements
In order to subscribe to LiveExpert you must have a computer that meets these minimum system requirements:
| Central Processing Unit (CPU): | 1 GHz (Gigahertz) or higher |
| Random Access Memory (RAM): | 512 MB (Megabytes) or greater |
| Operating System: | Windows XP Windows Vista Windows 7 Mac OS 10.5 (Leopard) or Higher Mac OS 10.4 (Tiger) |
| High Speed internet Connection: | 2 Mbps (Megabits/second) or greater Note: HS Basic/HS Classic does qualify |
| Hard Drive Space: | 2 GB (Gigabytes) free space |
| Additional required software: | Internet Explorer 6 or greater |
Call 1-800-SASKTEL (1-800-727-5835) to subscribe today!
|
ABOUT SSL CERTIFICATES |