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Wireless roaming rates and billing

Business conference? Road trip with your friends? Take your 4G or 4G LTE wireless device wherever you go! Get nearly seamless digital coverage throughout North America, plus international roaming in over 200 countries.

Here’s what happens when you leave Canada with your 4G wireless device:

  • You’ll receive a free roaming notification text message to let you know that you’re now roaming
  • Your device may still be using data services, even if you’re not actively using data features

Don’t worry—it’s easy to avoid surprise data roaming charges. Just turn off the data feature on your wireless device. Leave your voice and text messaging services on and you’ll be good to go!

Roaming in Canada

Here’s what you can expect when you’re anywhere in Canada outside of Saskatchewan.

Airtime charges

  • Your regular airtime will be charged based on your wireless voice plan

Voice mail

  • When you retrieve your messages, you won’t be charged rates from your Wireless Voice Mail package; instead, you'll be billed standard airtime charges and long distance charges according to your wireless service plan

Long distance charges

  • You may be charged long distance fees, depending on your wireless voice plan, where you are, and where you’re calling
  • If you’re not on a long distance plan, calls you make or receive from a Canadian or U.S. landline or wireless phone will be billed at $0.45 per minute

Text messaging charges

  • Your incoming texts are free!
  • Texts you send to people in Canada, the U.S., and the Caribbean are free with an unlimited texting plan or $0.20 per message with pay-per-use text messaging
  • Texts you send to customers of an international wireless carrier are $0.20 per message, with either a texting plan or pay-per-use text messaging
  • Regular rates apply to third party short codes like voting, horoscopes, and quizzes

Data charges

  • The wireless data usage included in your data plan can be used anywhere in Canada
  • If your data usage goes beyond your plan amount, you’ll be billed according to your plan’s additional data rate

Roaming in the U.S. (4G and CDMA)

When you travel to the U.S., we’ll text you (it’s free) to let you know you’re roaming on a U.S. network. You’ll also get standard retail roaming rates for voice, text, and data usage.

Airtime charges

  • Calls you make or receive from a Canadian or U.S. landline or wireless phone will be charged $3/day for unlimited calling (within the U.S. and U.S. to Canada).  This includes voice mail retrieval.  See Roam & Relax U.S. Daily rates.  

Data charges

  • When you’re roaming in the U.S., you’ll be charged $5/day for 300 MB. See Roam & Relax U.S. Daily rates.  
  • We won’t deduct your roaming wireless data usage from the data included in your plan

Text messaging charges

  • Your incoming texts are free!
  • Texts you send to people in Canada, the U.S., and the Caribbean are free with an unlimited texting plan or $0.20 per message with pay-per-use text messaging
  • Texts you send to customers of an international wireless carrier are $0.20 per message with either a texting plan or pay-per-use text messaging
  • Regular rates apply to third-party short codes like voting, horoscopes, and quizzes

Add a Roam & Relax U.S. Travel Add-on to get a package of minutes, text messages and data for one low monthly rate that you can use while roaming in the U.S.

International roaming (4G)

When you travel to any country with your 4G or 4G LTE phone, we’ll send you a roaming notification text message (it’s free) to let you know you’re roaming on an international network. You’ll also get the standard retail roaming rates for voice, text, and data usage for the country you’re in.  

Roaming rates are divided into three "zones".  See International Pay Per Use Roaming Rates to see which countries are in each zone. Use the International roaming availability and rates search tool to find the rates for the country you want to travel to. 

4G airtime charges

  • Your airtime and long distance are charged per minute and billed to your wireless account in Canadian funds
  • We’ll never deduct your roaming minutes from the free minutes included in your plan
  • You’ll be billed between $1.99 and $6.99 per minute depending on the country you’re in
  • You may be charged extra for "premium" calls like vote lines, information, and directory assistance service

Voice mail

  • When you retrieve your messages, you'll be billed for airtime charges and long distance according to the rates for the country you’re in

4G data charges

  • While roaming internationally, you’ll be charged between $1 and $15 per MB for wireless data usage, depending on which zone you're roaming in. 
  • Data is charged in 10 KB increments to your wireless account in Canadian funds
  • We won’t deduct the data you use while roaming from the data included in your regular data plan

4G text messaging

  • Your incoming texts are free!
  • You’ll be charged $0.65 for each text you send while roaming in international locations, in addition to regular text messaging charges
  • You’ll be charged an additional $0.20 per text (in addition to the regular text messaging rates) for texts you send to a customer of an international wireless carrier
  • Regular rates apply to third party short codes like voting, horoscopes, and quizzes

International roaming (CDMA)

  • If you have a CDMA (Code Division Multiple Access) phone, you may be able to roam in countries that still have CDMA coverage, such as Mexico and the Caribbean
  • You’ll be charged $1.50 per minute for voice calls, including long distance and airtime
  • When retrieving your voice mail, you'll be billed for airtime charges and long distance based on the rates of the country you’re in
  • You’ll be charged $0.20 for each message you send or receive
  • You’ll be charged $0.20 per text (in addition to regular text messaging rates) for texts you send to a customer of an international wireless carrier
  • If you subscribe to a text messaging package or have text messaging included in your plan, the fee’s included in your subscription
  • Wireless data is not available on CDMA phones when roaming internationally

Add a Roam & Relax International Add-on (Zone 2 only), a Roam & Relax International Text Add-on, or a Roam & Relax International Data Add-on (Zone 4 only) to save money while travelling.