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Public Service Announcement: Labour Disruption

Public Service Announcement: Labour Disruption

October 3, 2019

Labour negotiations between SaskTel and Unifor have reached an impasse and Unifor has indicated to their members that effective Friday, October 4, 2019, they will commence a strike.

SaskTel will make every effort to minimize the impact of a labour disruption to our customers by having our management team maintain services. While SaskTel will do its best to continue to serve our customers, delays may be experienced as the primary focus will be on maintaining the networks and services for our customers.

Contract negotiations between Unifor and SaskTel have been ongoing since January 29, 2019 when initial proposals were exchanged. On March 25, 2019, Unifor advised SaskTel that, in their opinion, a bargaining impasse had been reached and that they would be applying to the Federal Minister of Labour’s office for conciliation. A conciliator was appointed and bargaining between SaskTel and Unifor continued until September 26, 2019. A tentative agreement was not reached.

We apologize for any inconvenience this may cause and thank customers for their patience. Please see the attached backgrounder for important customer information about service availability during a labour disruption.

For more information, please contact:
Michelle Englot, SaskTel Director of External Communications
Phone: 306.777.4476

Important Information For Customers

Personal services

SaskTel Stores will be closed during a labour disruption.

You can make the following changes online through mySASKTEL. It’s quick, easy, and can be done anytime, anywhere.

    • Change your wireless plans and add-ons
    • Add or change maxTV theme packs, channels, and features
    • Change Internet plans

For any other service requests not listed above:

    • Wireless services (new activations, changes, and repairs) – Visit a SaskTel Authorized Dealer
    • Home services (changes only) – Call 1.800.SASKTEL (1.800.727.5835)

During this time, we'll be unable to activate new home services or transfer services when moving.

Business services

For business service requests:

    • Business wireless service (new activations, changes, and repairs)
    • Other business services (changes only) – Call 1.844.SASKTEL (1.844.727.5835)

During this time, we'll be unable to activate new business services (excluding wireless).

Equipment returns

For equipment returns, mail to SaskTel from any postal outlet, free of charge, using Priority Post (please don't drop off equipment).

SaskTel Distribution Centre
2133 1st Avenue
Regina, SK S4R 8G4

Paying your bill

You can pay your bill online, by mail, or in person at your bank or credit union.

Getting help

View our support answers for help and troubleshooting tips. If you still can’t resolve the issue, please call 1.800.727.5835 for consumer inquiries or 1.844.727.5835 for business inquiries.