Call Recording

Flexible. Call Recording can be added to several of our hosted voice products.

Secure. Recorded calls are stored in Canadian data centers and access is restricted to only those who have permission. You control and manage who has access, whether it is administrators, team leads or managers, or even end users. 

Easy to Use. It is quick and easy to sign up. Once you are up and running, the call recording platform has an easy to use web interface.

Know your costs. Call Recording packages are based on a monthly price with no hidden or variable expenses, so your costs are predictable.

Get more than just an audio recording. Subscribe to Artificial Intelligence (AI) features and assess the quality and sentiment of calls to detect angry or negative conversations for customer satisfaction monitoring or if keywords are spoken for marketing campaigns.

No hardware to buy, very low setup costs, and no minimum commitments. When compared to traditional and legacy solutions, there is no hardware to install, low setup costs, and no minimum user commitments or contract terms.

Be compliant. Meet compliance and audit requirements with legal proof of conversations.

• Access recordings and administer the service through a web-based portal
  
• Configure automatic or manual call recording
• Pause and resume recordings at will
• See, store, and share all your team's recordings
  
• Get accurate transcripts
• Use recordings and transcripts for training or coaching purposes
  
• Unlimited storage time, user, and recordings
• Unlimited and batch download of recordings
• Integration with applications through APIs
• Assess quality, sentiment, or word usage with AI reports and alerts

• Integrated Business Communications (IBC)
• Hosted Collaboration Solution (HCS)

Get links to support documents and how-to videos.

For technical support with SaskTel Call Recording, call 1.844.SASKTEL (1.844.727.5835).