Managed IT Services

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Managed IT Services (MITS) allows you to outsource the day-to-day operations, support, and repair of your IT environment so you can spend that time on your business priorities.

MITS is customizable to your specific needs for each aspect of your network. It is available for new and existing IT environments, and for equipment located in SaskTel Data Centres, in your facilities, or both.

Why choose SaskTel MITS?

The service incorporates Information Technology Infrastructure Library (ITIL) best practices, leading technologies, and skilled staff to provide you with improved IT service management, predictable expenses, and freedom to focus on your core business objectives.

Superior IT environment performance
Minimize downtime and maximize performance with proactive monitoring tools, online reporting, dedicated support teams, and Service Level Agreements.

Reallocate resources
Focus your IT staff on your business goals by offloading the day-to-day management of your environment.

Customizable
Choose the combination of services that work best for your network, equipment, storage, and operating system components.

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Packages

MITS is available for communication systems, network devices (routers, switches, firewalls, WLAN controllers, wireless access points, WAN accelerators), and infrastructure devices (physical and virtual servers and storage devices). 

  • Remote: Remote support for issues related to device operating systems such as patches and updates (excludes upgrades)
  • On-Site: Remote support for customer-owned equipment, plus equipment repair and replacement
  • Managed: Includes all service from On-Site and the Monitoring add-on, plus device configuration backups, problem management, and quarterly performance reviews

Monitoring add-on: Add Monitoring to any of the above service options and get proactive monitoring, alarming, 24/7 data collection, email notifications, asset inventory, access to SaskTel IT Service Management (ITSM) Centre, and help from dedicated support teams. 
  
Managed IT Services packages 

Package Monitoring Centre Proactive monitoring and alarming Service Level Agreement OS patches and updates Online portal Monitoring

Package

Remote

Monitoring Centre

-

Proactive monitoring and alarming

-

Service Level Agreement

-

OS patches and updates

Online portal

Monitoring

Add-on

Package

On-Site

Monitoring Centre

-

Proactive monitoring and alarming

-

Service Level Agreement

-

OS patches and updates

Online portal

Monitoring

Add-on

Package

Managed

Monitoring Centre

Proactive monitoring and alarming

Service Level Agreement

OS patches and updates

Online portal

Monitoring


The following are available with all package options (prices vary)

  • Professional Services
  • One-time support option
  • Monitoring add-on
  • Manufacturer maintenance

Monitoring add-on

Monitoring add-on includes:

  • Proactive monitoring, alarming, and data collection 24/7
  • Email notifications of critical events and incidents managed by SaskTel
  • Monitoring Centre:
    • Real-time dashboards, reports, device data
    • Track hardware and manufacturer contracts
    • Report and track issues
    • Submit and track service requests

Manufacturer maintenance

Manufacturer maintenance includes:

  • Access to the manufacturer's Technical Assistance Centre (TAC)
  • Support level options (for example, 8x5 or 7x24 coverage)
  • Access to operating system updates and patches as required      
  • Ability to keep up to date on latest supported software notifications
  • Optional hardware replacement


Managed IT Services packages and features

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Related links

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Terms & Conditions