Admin as a Service

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If your business does not have the time or the staff to perform some of the administrative functions associated with Integrated Business Communications (IBC) and Managed Collaboration, Admin as a Service will enable SaskTel to perform these tasks on your behalf.

Admin as a Service allows you to make changes with one simple step: Ask SaskTel and our team will take care of the rest.

Benefits

What does this mean for your business?


No expertise required – SaskTel experts take care of changes for you.

    • Your administrator does not require technical training or expertise
    • Their only task is to submit a change request

Easy change of administrators – Even if your staff changes, our support stays the same.

    • We can continue to make changes for your business even if your administrator leaves or moves to a different role
    • Less rush in training a new administrator


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Features

What does Admin as a Service offer?

IBC - With Admin as a Service, SaskTel can do the following tasks:

    • User Password Change (not reset)
    • Audio Conferencing
    • Auto Attendant
    • Call Park and Retrieve
    • Call Queue
    • Calling Name Delivery
    • Calling Number Delivery
    • Create an Announcement
    • Configure Connected Line ID Restriction
    • Group Call Park
    • Group Calling Line ID
    • Group Paging
    • Hunt Group
    • Incoming/Outgoing Calling Plans
    • Configure Extension Dialing
    • Music on Hold
    • Manage Scheduling
    • Manage Voice Mail
    • Account Code Reporting
    • Call Detail Reporting

Managed Collaboration - With Admin as a Service, SaskTel can do the following tasks:

    • Add a new administrator account
    • Change administrator access
    • User Password Change (not reset)
    • Remove a user
    • Add/move/change subscriber
    • Add/move/change Phone/Jabber
    • Reset mailbox PIN
    • Hunt/call pick up group
    • Music on Hold (manage files)


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Related Services

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  • Non-tariffed
  • Customer must have base service (IBC or HCS) to have Admin as a Service
  • This is a contracted service and will not be offered month to month
  • Admin as a Service must co-terminate with base Service
  • Admin as a Service is not service impacting; it is just administrative changes
  • Changes will be made during SaskTel's business hours (Monday to Friday 8:00AM to 5:00PM CST), excluding recognized holidays