Managed IT Solutions

SaskTel’s Managed IT Services streamline your IT operations, allowing you to concentrate on your core business activities. With a range of customizable solutions, from basic support to full IT environment management, we ensure your technology works seamlessly for you.

Learn more about Managed IT Services (MITS)

Service Options

Choose to outsource the support or management or some, or all, of your environment.

Physical servers
Virtual servers
Storage devices

Routers
Switches
Wi-Fi access points
Firewalls
Wireless Local Area Network (WLAN) controllers
Wide Area Network (WAN) accelerators

PBX
Desk phones

Packages

SaskTel offers Remote, On-Site, Monitoring, and Managed IT Services for customer-owned equipment. These range from basic remote support and troubleshooting to comprehensive IT management, including proactive monitoring, on-site repairs, and complete IT environment oversight.

Feature	Remote	On-Site	Monitoring	Managed
OS patches and updates as per vendor (if applicable)	v	v	-	v
Target response and resolution times	v	v	-	v
Report incidents and review status online	v	v	-	v
Remote access into customer network for troubleshooting	v	v	-	v
Replacement parts and material for Cisco	v	v	-	v
Replacement parts and material for Mitel	-	v	-	v
Labour included	-	v	-	v
Configuration backup	v	v	-	v
Asset inventory	-	-	v	v
Online portal access*	-	-	v	v
Proactive monitoring, alarming, data collection, and email notification 24/7	-	-	v	v
Email notification of critical events and incidents	-	-	v	v
SLA/SLO	SLO	SLO	-	SLA
Manufacturer maintenance	v	v	-	v