We collect information from you in person, over the phone, by mail, in writing, or verbally. We will also collect information from you when you use our products, and digital channels such as our website, mobile applications, emails, texts, chat, and when you communicate with us through social media.
We collect information about you during the application process to confirm your identity and credit history, when communicating or transacting business with you, and when providing service to you.
Telephone calls and online chat sessions to or from our service representatives will be monitored and recorded. Your telephone and chat discussions with our representatives are used for our mutual protection, to enhance customer service, improve interactions with our representatives and to confirm our discussions with you. Customers who prefer not to have their calls and voice recorded when calling us can transact business at a store, an authorized dealer, or through our digital channels.
SaskTel stores and buildings may also use video monitoring to ensure the safety of our staff, our customers, and for fraud prevention.
We may also collect information about you from third parties that have the right to share it with us. Before collecting this information, we will ask for your consent unless doing so is impractical or inappropriate. We may combine this information with what we already have to help us provide product recommendations and offers that we think will interest you.
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