When you travel outside of Canada, SaskTel will send you a text message to let you know what the standard retail roaming rates are for the area you're in, so you won't be surprised by unexpected roaming charges.

This service is FREE and is automatically provided to all SaskTel wireless customers. As soon as your phone registers on another country's network, you'll receive a roaming notification (even if you have your data services turned off). You are not charged any text messaging or data fees for these incoming messages.

The roaming device will be sent the roaming notification. The account holder will also be sent the notification when any device on the account is roaming outside of Canada.  

Example:

Roaming device

Welcome to the United Kingdom! Your Roam & Relax International Daily rates are $5/day for unlimited calling and texting and $10/day for 500 MB of data on plans that include data. To opt out of receiving roaming notifications, use the mySASKTEL app or reply to this message with 014938.

Account holder device

3065551234 on account #*****123 is roaming in United Kingdom. The Roam & Relax International Daily rates are $5/day for unlimited calling and texting and $10/day for 500 MB of data on plans that include data. To opt out of receiving roaming notifications for devices on this account, use the mySASKTEL app or reply to this message with 014938.

Roaming rate exceptions

The rates listed in the text message will be standard retail roaming rates. There are some cases when the rate you pay will be lower or may not apply, which won't be reflected in the notification.

• Roam & Relax Travel Add-Ons – If you've purchased a Roam & Relax Travel Add-on, your roaming rates could be much lower than what's indicated in the text message, depending on which add-ons you are subscribed to.
• Unlimited Text Messaging – If your rate plan includes unlimited text messaging, you won't pay any charges for text messages sent and received while in Canada, the U.S., and parts of the Caribbean.
• Plans that include U.S. usage - If your rate plan includes unlimited calling and/or data in the U.S., the usage rates listed in the text message won’t apply. If your rate plan includes a set amount of U.S. data, you’ll only pay the data rate indicated in the text message if you go over that amount.
• Plans that include Mexico usage - If your rate plan includes Mexico usage (calling, texting, and data), the usage rates in the text message will not apply.

Mobile internet sticks

If you have a mobile Internet stick or MIFI, you may not receive the roaming notification text messages, depending on how your device is configured.

Opt out

To opt out of the roaming notification text messages, reply with the provided 6-digit number to the roaming notification.

The account holder can also log in to mySASKTEL to manage the roaming notifications (opt out or in) for their device and the devices on the account. See Turning roaming notification text messages off and on.  

See International travel rates for more information about roaming charges.

For a list of the other types of text messages SaskTel sends and the opt out instructions for each, see Text messages from SaskTel.

Data caps

To help you manage your data charges, we provide caps on data overage charges as required by the Wireless Code.