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When a service outage occurs, we'll do everything we can to fix it as soon as possible. The most common causes for outages are:

  • Cable and fibre cuts from digging
  • Wet conditions
  • Normal equipment wear and tear
  • Overhead lines hit by machinery

Power outages may also cause issues with your SaskTel services. Many of these issues you can fix yourself. See Troubles after power outage.


The time it takes to fix an outage depends on the type of damage. We'll post outage updates as quickly and accurately as possible.

Report an outage

Call 1.800.SASKTEL (1.800.727.5835)


Alerts and bulletins