FAQs
We understand that receiving a copyright infringement notice can be concerning. SaskTel is required under Canada's notice-and-notice copyright process to forward valid notices when a copyright holder alleges that copyrighted material was downloaded or distributed using an internet connection associated with the customer's service. For Starlink for Business, SaskTel will receive the notice through Starlink, identify the affected kit or service line, and then forward the notice to the appropriate customer contact with the copyright owner's notice attached.
Receiving a notice does not automatically mean the customer's Starlink for Business service will be suspended, nor does it mean SaskTel has shared the customer's personal information with the copyright holder. SaskTel does not investigate or verify the allegation. SaskTel's role is to notify the customer, protect customer privacy, and maintain required records while complying with applicable legal and contractual obligations.
Please note that all Starlink copyright notices from SaskTel are sent from starlink-copyright-notice@sasktel.com. Emails received from this address are legitimate SaskTel communications regarding your service and should be reviewed and addressed as soon as possible.
You received this notice because a copyright holder has alleged that copyrighted content, such as music, movies, software, or other protected material, was downloaded or distributed using an IP address associated with your Starlink for Business service. SaskTel is forwarding the notice because the service was associated with your account at the time of the alleged activity.
If the activity may have occurred through your Starlink for Business service, please ensure that any downloading, sharing, or distribution of copyrighted material without permission stops immediately. You may also wish to review who has access to the service, confirm whether the affected kit or location can be identified from the kit nickname or service details provided, and ensure your network or connected devices are secure.
The notice means a copyright holder has made an allegation regarding activity associated with an IP address tied to your Starlink for Business service, since you are the account owner. SaskTel does not investigate or verify these allegations and does not have additional details beyond what is provided in the enclosed notice and the Starlink service information available to SaskTel. The IP address was tied to your account at the time of the infringement, which is why you are receiving the notice
No. Receiving a copyright infringement notice does not automatically result in your Starlink for Business service being disconnected. However, Starlinks's Acceptable Use Policy prohibits activities that infringe copyright, and continued violations could result in service-related consequences. If the activity is occurring on your connection, it should be stopped immediately.
No. SaskTel does not provide your personal information to copyright holders when forwarding infringement notices. The copyright holder typically provides information such as the IP address, details of the alleged copyrighted material, and the date and time of the alleged activity. SaskTel will only disclose customer information if legally required to do so by a court order.
A copyright holder may choose to pursue legal action. If a court order requires SaskTel to identify the subscriber associated with the IP address, SaskTel may be legally required to provide that information. Any decision about whether copyright infringement occurred would be made through the legal process, not by SaskTel. The copyright holder can then choose to proceed against you for damages.
That decision is up to the customer. SaskTel is forwarding the notice as required and does not provide legal advice. If the customer has questions about the allegation itself, the copyright holder listed in the notice is the appropriate contact.