Why SaskTel Hosted Contact Centre?
- Flexibility
Manage interactions of every media type from one platform. - Cost Savings
Avoid expensive hardware and software purchases. - Scalability
HCC grows with your business without increasing infrastructure costs. - Data-Driven Decisions
Business intelligence tools provide insights into day-to-day operations. - Security and Support
SSL encryption and reliable data centres ensure data protection and 24/7 availability.
Features and Requirements
- Skills-Based Routing and IVR
- Reporting, Monitoring, and Logging
- Multimedia Management
- CRM Integration and Workforce Optimization
Your employees only need three simple things to use HCC:
- High speed internet connection
- Web browser
- Any phone that can make and receive calls such as:
- Telephone with local service
- Wireless phone
- Direct-access IP phone
- Software or hardware-based VoIP
Support
Get support for Hosted Contact Centre.
Related services
Explore more business solutions to create the best network for your business and customers.
Managed Collaboration
A scalable and secure Unified Communication and Collaboration (UC&C) solution delivered from an enterprise-class Data Centre to ensure your business stays up to date and connected.
Integrated Business Communications (IBC)
Enhance your business communication from anywhere on any device with features such as audio conferencing, video calling, instant messaging, mobile client, and more.
IP Trunking
Route calls over a private IP network for secure, high-quality VoIP communications, simplifying your network and reducing costs by consolidating voice and data.
Do you have business locations outside of Saskatchewan?
SaskTel offers select Business services throughout Western Canada.