meet-ibc-with-webex

There are three actions you can take to prepare for the upgrade:

1. Make sure you have your IBC username and password handy as you will need them to register for IBC with Webex. Your username is your phone number@ibc.sasktel.com (ex: 3065551234@ibc.sasktel.com). If you do not remember your password, contact your IBC administrator to have it reset.
2. Understand how to use an alias e-mail address as you will be doing so to register for IBC with Webex. Your alias e-mail address for IBC is accomplished by adding "+ibc" to your existing e-mail address, i.e., jane.smith+ibc@gov.sk.ca. Note: Messages sent to the +ibc e-mail address will be deposited in your existing e-mail inbox
3. Make a copy of important external contacts you've added to your Contacts list in your current IBC soft client as they will not transfer over during your migration. You will need to add them manually after you upgrade.

Set-up Instructions

Step 1: Click here, or on the link in the e-mail that you should have received to activate your new IBC with Webex account.

Step 2: Follow the instructions on screen. For step-by-step instructions, please click here

Step 3: Once you have completed the verification process, find the Webex application in your Start Menu*. Open the Webex application on your desktop or device and sign in with your IBC credentials and e-mail address you used to validate your account.

*Please contact ITD service desk if you are not able to find Webex installed on your computer.

Watch our step-by-step video for the process of activating your IBC with Webex account:

Upgrade

I received the upgrade e-mail but I don't know what you mean.

We released a new version of our SaskTel IBC Desktop client called IBC with Webex that includes many enhancements that you didn't have before. To get started, follow these steps.

I can't remember my username and password.

Your IBC username is your phone number and @ibc.sasktel.com (ex: 3065551234@ibc.sasktel.com) and your Webex login is your alias email address you used to activate your account (ex: jane.smith+ibc@gov.sk.ca). To reset your IBC password, please contact your Telephone Coordinator/IBC administrator.

I can't complete my registration. It says my e-mail is in use.

IBC with Webex requires a unique e-mail address to complete your registration. You will get this message if your e-mail is already in use with Webex. Please use the alias email address process to create a unique e-mail during the registration process. This is accomplished by adding "+ibc" to your existing email address (ex: jane.smith+ibc@gov.sk.ca).

The email server will recognize the alias email as belonging to the original email address, but Webex will think it's a unique email address and will allow you to complete the Webex verification process. Messages sent to the +ibc email address will be deposited in your regular email inbox.

I signed into new IBC with Webex. What’s next?

Great! Start searching for colleagues to give them a ring.

I signed into new IBC with Webex app but I don’t see any of my contacts.

With IBC with Webex, all you need to do is search for a co-worker, and then place a call. This person will now appear in your contacts list. To view an external contact, you will first need to manually add them into your contact list.

I signed into the new IBC with Webex app but I’m not able to see or find my co-workers.

It is possible that your colleagues have not yet migrated and logged into the new IBC with Webex client. Once they have transitioned, you should be able to find them. You can also dial their 10 digital phone number using the dial pad in the IBC with Webex application.

How do I change my IBC password?

You can easily change you IBC password using the IBC Portal. Simply select “Profile”, then click on “Passwords” to change your password.

I can’t find the keypad once I am in a call. Where do I find it?

In some instances, you will need to access the keypad when you are already in a call. An example of this is using your voicemail. Here is how you access your keypad when already in a call:

When making a call (ex: *99 for voicemail) enter the phone number, then click the “Audio” button.

Once the call pop-up is on your screen, click “Keypad” at the bottom of the screen.

Can I still contact the Help Desk for support?

If you are a Telephone Coordinator or IBC admin, please contact the Business First Support Team for support at 1-866-614-7087 (PIN 3144). All other users can reach out to their Telephone Coordinator or IBC admin for tier 1 support. Additionally, there is an online help center you can bookmark for any feature-related questions.

Is there training for the new IBC with Webex Desktop Client?

Yes, please click here to view a training video to learn more about how to use the new IBC with Webex application.