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Legal and regulatory

One of the main pillars of our commitment is to give you, the customer, complete details about the rates, terms, and coverage offered in our plans. Below you’ll find regulatory information about terms of service for our products and services, fees, tolls, policies and more. You’ll also find information and practical guidelines for residential customers.


CRTC Wireless Code

We're committed to meeting and exceeding the guidelines set out by the Canadian Radio-television and Telecommunications Commission (CRTC) in their Wireless Code to make sure that you understand your rights and obligations as a wireless customer.


Code of Conduct Appeal - Retrospective Contracts


Our Wireless Data Fair Use Policy (pdf)


General traffic management policies


Arbitration protocol


System administration fees

Toll schedules

Terms of service for products and services

Tariffed products and services include terms of service that apply to all regulated services and products.


Terms of Service (pdf)


Non-tariffed products and services include terms and conditions that apply to the use of SaskTel products and services that are not regulated, or for which the CRTC has forborne from regulating.


Consumer information

Below you’ll find useful information for residential customers:


Retail Quality of Service (on the CRTC website) includes information about our service standards and results for the Quality of Service Indicators.


National Do Not Call List details how to register your phone or fax to limit the number of telemarketing calls you receive.


Attachment of customer provided equipment (pdf) is a guide to help you connect your own equipment to our network.


Multi-dwelling units access agreements describes the terms and conditions of any multi-dwelling unit access agreements that we have entered into with a building owner.


Pre-wiring guide describes how residential customers can pre-wire or install wiring in their homes during construction or renovation.


Website terms and conditions

Compliments and concerns

If you have a compliment to share or a concern to discuss, call us at:1-800-SASKTEL (1-800-727-5835) If you’re not satisfied, ask to speak to a Customer Services Manager.


You can also write to us at:

    SaskTel Corporate Communications
    12th Floor, 2121 Saskatchewan Drive
    Regina, Saskatchewan S4P 3Y2

If you’re still unable to reach a satisfactory resolution for a complaint about your services—including local or long-distance telephone service, wireless telephone service, or Internet service—you can contact the Commissioner for Complaints for Telecommunications Services (CCTS).


CCTS is an agency independent of the telecommunications industry. Its mandate is to resolve complaints by individual and small business retail customers about their telecommunications services, free of charge. You can learn more at the CCTS website or call toll-free at 1-888-221-1687.


If you have a complaint regarding a regulated service, contact the Canadian Radio-television and Telecommunications Commission (CRTC), an independent agency of the Government of Canada. It’s responsible for regulating the activities of SaskTel and other telecommunications companies. You can learn more at the CRTC website or call the CRTC toll-free at 1-877-249-2782.


You can also write to the CRTC at:

    Canadian Radio-television and Telecommunications Commission
    Ottawa, Ontario K1A 0N2

Ombudsman Saskatchewan promotes and protects fairness in provincial government services, including SaskTel. If you have a concern about services you've received, first contact SaskTel. If you are still concerned, you are welcome to contact Ombudsman Saskatchewan at 1-800-667-9787 or for more details, go to www.ombudsman.sk.ca.