One of the main pillars of our commitment is to give you, the customer, complete details about the rates, terms, and coverage offered in our plans. Below you'll find regulatory information about terms of service for our products and services, fees, tolls, policies, and more. You'll also find information and practical guidelines for residential customers.

CRTC Wireless Code

We're committed to meeting and exceeding the guidelines set out by the Canadian Radio-television and Telecommunications Commission (CRTC) in their Wireless Code to make sure you understand your rights and obligations as a wireless customer.
 

• Our Wireless Fair Use Policy (pdf)
• General traffic management policies
• Arbitration protocol

System administration fees

• Long Distance System Administration Fee (pdf)
• Wireless System Administration Fee (pdf)

Toll schedules

• Basic toll schedules (pdf)
• Mobility toll schedules (pdf)

Terms of service for products and services

Tariffed products and services include terms of service that apply to all regulated services and products.

• Terms of service(pdf)
  

Non-tariffed products and services include terms and conditions that apply to the use of SaskTel products and services that are not regulated, or for which the CRTC has forborne from regulating.

• Non-tariff terms of service (pdf)
• SaskTel credit policy and collection guidelines

Residential information

• National Do Not Call List - Register your phone to limit the number of telemarketing calls you receive.
• Retail quality of service (CRTC website) - Our service standards and results for quality of service indicators.
• Policy for connecting customer-provided equipment to the SaskTel network
• Multi-dwelling units access agreements - List of multi-dwelling unit access agreements.
• Pre-wiring guide - Information on pre-wiring or install wiring in homes during construction or renovation.

Website terms and conditions

• Website terms and conditions
• Website registration terms and conditions

Compliments and concerns

If you have a compliment to share or a concern to discuss, call us at: 1.800.SASKTEL (1.800.727.5835). If you're not satisfied, ask to speak to a Customer Services Manager.

You can also write to us at:

SaskTel Corporate Communications
12th Floor, 2121 Saskatchewan Drive
Regina, Saskatchewan S4P 3Y2
 

If you're still unable to reach a satisfactory resolution for a complaint about your services—including local or long-distance telephone service, wireless telephone service, Internet service, or subscription TV service—you can contact the Commission for Complaints for Telecom-television Services (CCTS).

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.

You can also write to the CRTC at:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2

Ombudsman Saskatchewan promotes and protects fairness in provincial government services, including SaskTel. If you have a concern about services you've received, first contact SaskTel. If you are still concerned, you are welcome to contact Ombudsman Saskatchewan at 1.800.667.9787 or for more details, go to www.ombudsman.sk.ca.