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COVID-19 and your Business

We understand the impact COVID-19 is having on businesses. Many businesses are adapting their working arrangements. The ability to have employees work from home is a much-needed reality to help them stay healthy, connected, and productive for business continuity planning.

We are committed to ensuring our customers have access to the communication services they need during this difficult time.

Unified Communication & Collaboration (UC&C) solutions

As businesses enact their Business Continuity Plans, global demand for UC&C solutions is increasing. Teleconferencing and videoconferencing vendors are working diligently to add system resources to handle the increase in demand.

We know being connected for you and your business is important. We recommend using a non-traditional solution like Voice over IP (VoIP) technology to help alleviate congestion because VoIP uses the internet and data networks for audio.

To help you determine the right solution to stay connected, we have prepared a Collaboration and Conferencing guide with the different UC&C options.

Solutions to stay connected

Webex and Managed Video Collaboration

Webex is offering free licenses for 90 days to access video and conferencing options. Get Webex for free.

Integrated Business Communications (IBC) 

IBC is a business phone system that offers many features for working remotely. The Standard package includes Audio Conferencing, Call Me Anywhere, and a Desktop Client. The IBC Collaboration add-on includes Video Calling, Audio Conferencing, Desktop Client, Call Me Anywhere, Instant Messaging, and a Mobile Client.

Service Connection Charges of $15 to $25 per user will be waived until April 30, 2020, on the following:

  • Upgrade from Basic to Standard package 
  • Add IBC Collaboration 
  • Add more Conference Ports to expand capacity for large conference calls

Monthly recurring charges apply.

For details or to make changes to your IBC service, contact your SaskTel Representative or call 1.844.SASKTEL (1.844.727.5835).

Hosted Collaboration Solution (HCS)

Add Expressway to existing HCS service to extend services to users inside and outside the firewall.

Hosted Contact Centre (HCC)

A web-based solution that enables agents to work from any location there is a computer with internet access and a phone line. 


Hold meetings by phone. 

Security solutions

Cisco Umbrella Security

Cisco Umbrella is a cloud-delivered network security solution that provides a first line of defense against cybersecurity threats. Get a 3-month free trial.

Cloud Backup

Secure your business during this time of uncertainty and back up important data automatically for as low as $9/month and no contract.

Protect your business against cybercrime

Keeping your business's security top of mind is still important during this time. From security and privacy to seeking out vulnerabilities, learn how to protect your business in a recent SaskTel Blog: You are at risk: 5 ways to protect your business's data .

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More information

COVID-19 updates