Outages
When a service outage occurs, we'll do everything we can to fix it as soon as possible. The most common causes for outages are:
- Cable and fibre cuts from digging
- Wet conditions
- Normal equipment wear and tear
- Overhead lines hit by machinery
Power outages may also cause issues with your SaskTel services. Many of these issues you can fix yourself. See Troubles after power outage.
Latest Outage Updates
June 9, 2025 – Over the past weekend, crews completed repairs to the majority of SaskTel infrastructure that was damaged by the wildfires. As of 10:00 a.m. today, all SaskTel services are available across Northern Saskatchewan.
Additional repairs may be required in the coming weeks as residents return to their homes as evacuation orders end.
When returning to their homes, residents are encouraged to contact SaskTel at 1-800-727-5835 (1-800-SASKTEL) for troubleshooting or to schedule a service call if they encounter problems restarting their SaskTel services.
SaskTel is continuing to monitor the situation and will respond to any future service outages as required.
SaskTel would like to thank customers for their patience and understanding while we worked to restore services as safely and quickly as possible.
Report an outage
Call 1.800.SASKTEL (1.800.727.5835)
Alerts and bulletins