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Compliments and concerns
To share a compliment or discuss a concern, you can:
- Call 1.800.SASKTEL (1.800.727.5835)
If you're not satisfied, ask to speak to a Customer Services Manager
- Send us an email
- Send us a letter:
- SaskTel Corporate Communications
- 12th Floor, 2121 Saskatchewan Drive
- Regina, SK S4P 3Y
After using one of these options, if you still want to write to the President of SaskTel, please use our Email the President online form.
NOTE: When emailing the President of SaskTel, it may take up to 14 business days to receive a reply. For faster service, use the options listed above.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach statisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1.888.221.1687.
Canadian Radio-television and Telecommunications Commission (CRTC)
If you're not satisfied after contacting SaskTel, and you have a complaint about a regulated service, contact the CRTC, an independent agency of the Government of Canada, responsible for regulating the activities of SaskTel and other telecommunications companies.
You can find information about the CRTC at www.crtc.gc.ca, or call toll-free at 1.877.249.2782.
To write to the CRTC, use this address:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2