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Compliments and concerns


To share a compliment or concern, you can:

If you're not satisfied, ask to speak to a Customer Services Manager.

  • Mail a letter to:
      • SaskTel Corporate Communications
        12th Floor, 2121 Saskatchewan Drive
        Regina, SK S4P 3Y2

After using one of these options, if you still want to write to the President of SaskTel, use our Email the President form. Please note it may take up to 10 business days to receive a reply.


Commission for Complaints for Telecom-television Services (CCTS)

CCTS logo

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach statisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at

or call toll-free at 1.888.221.1687.

Canadian Radio-television and Telecommunications Commission (CRTC)

If you're not satisfied after contacting SaskTel, and you have a complaint about a regulated service, contact the CRTC, an independent agency of the Government of Canada, responsible for regulating the activities of SaskTel and other telecommunications companies.

You can find information about the CRTC at

, or call toll-free at 1.877.249.2782.
To write to the CRTC, use this address:
Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario K1A 0N2