Outages
When a service outage occurs, we'll do everything we can to fix it as soon as possible. The most common causes for outages are:
- Cable and fibre cuts from digging
- Wet conditions
- Normal equipment wear and tear
- Overhead lines hit by machinery
Power outages may also cause issues with your SaskTel services. Many of these issues you can fix yourself. See Troubles after power outage.
Latest Outage Updates
June 9, 2025 – Over the past weekend, crews completed repairs to the majority of SaskTel infrastructure that was damaged by the wildfires. As of 10:00 a.m. today, all SaskTel services are available across Northern Saskatchewan.
Additional repairs may be required in the coming weeks as residents return to their homes as evacuation orders end.
When returning to their homes, residents are encouraged to contact SaskTel at 1-800-727-5835 (1-800-SASKTEL) for troubleshooting or to schedule a service call if they encounter problems restarting their SaskTel services.
SaskTel is continuing to monitor the situation and will respond to any future service outages as required.
SaskTel would like to thank customers for their patience and understanding while we worked to restore services as safely and quickly as possible.
June 22nd - 4:00pm: SaskTel is aware of an issue with Wireless customers on a shared data plan being throttled to a slower speed in error. The issue is being investigated, however at this time we do not have an estimated time of resolve.
June 23rd - 12:30pm: We are still fixing the issues affecting data plans being throttled to a slower speed in error. Thank you for your continued patience. We will update this post when more info is available.
June 24th - 12:30pm: The issues with data plans being throttled to a slower speed is resolved for most of our customers. A fix will be applied to our remaining customers affected but no estimated time of resolve for all customers as of yet
Report an outage
Call 1.800.SASKTEL (1.800.727.5835)
Alerts and bulletins