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CRTC Wireless Code

We want to make getting your wireless services from SaskTel as easy and customer-friendly as possible. We’re committed to meeting and exceeding the guidelines set out by the Canadian Radio-television and Telecommunications Commission (CRTC) in their Wireless Code to make sure that you understand your rights and obligations as a wireless customer. Go to Why SaskTel Wireless? to find out more about our commitment to customer satisfaction.

The CRTC Wireless Code is intended to:

  1. make it easier for you to obtain and understand the information in your wireless service contracts;
  2. establish consumer-friendly business practices for the wireless service industry where necessary; and
  3. contribute to a more dynamic wireless market.

What are we doing?

All Canadian wireless service providers must adhere to the Wireless Code. It applies to all new wireless contracts starting December 2, 2013, plus any extended contract after this date.

To comply with code, we will:

  • Provide your contract and related documents in plain language, so it’s easy to read and understand
  • Significantly limit your cancellation fees
  • Unlock your phone at anytime
  • Give you a trial period for wireless contracts and phones
  • Clearly describe conditions that apply to your prepaid balance and how you can check your balance
  • Provide customers with disabilities with a copy of their contract in alternative format, and also give them a longer trial period to ensure that the service and phone meets their needs.

Caps on data overage charges --To help manage your wireless bill SaskTel has introduced caps on wireless data charges for consumer and small business customers.  With the introduction of caps on data charges SaskTel is fully compliant with the Wireless Code of Conduct.  To learn more about Data Caps and how to manage your wireless bill please go to www.sasktel.com/datacaps.

We have a number of other ways to help you manage your data usage:

Your rights as a wireless consumer

If you signed a new contract on or after December 2, 2013, or extended a contract after this date, you now have the right to:

  • Cancel your contract at no cost after a maximum of two years
  • Cancel your contract and return your phone at no cost, within 15 days and specific usage limits, if you are unhappy with your service
  • Get a Critical Information Summary, which explains your contract in under two pages
  • Refuse a change to your contract’s key terms and conditions, including the services in your contract, the price for those services, and your contract’s duration
  • A minimum seven-day grace period to “top up” your prepaid card account and retain your balance

Read the full CRTC Wireless Code checklist