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SaskTel Credit Policy and Collection Guide

SaskTel Credit Policy and Collection Guide

We’re proud to be your communications company of choice in Saskatchewan. Our goal is to be a world-class communications network that’s second to none.

To avoid interruption or suspension of services, we remind customers to pay for our services when they receive their bill. We also give customers friendly reminders by phone and notifications on monthly telephone bills when a customer's account hasn’t been kept current.

To ensure timely payment for our services, we apply the following guidelines to our customers' accounts. These guidelines are in accordance with our terms and conditions of service as outlined in our General terms of service (pdf).

  • SaskTel may require a deposit from customers who have unsatisfactory or no credit history with SaskTel and do not provide SaskTel with proof of current creditworthiness.
  • SaskTel obligates its customers to pay in full all charges on their monthly bills by the due date specified.
  • SaskTel will immediately act to collect payment from customers with past due charges on their accounts.
  • SaskTel will apply late payment charges to the accounts of customers with past due charges on their accounts.
  • SaskTel may suspend service to, and terminate the accounts of, customers who fail to pay past due charges on accounts for which they are responsible, or who refuse to make payment arrangements that are acceptable to SaskTel.
  • SaskTel may disclose customers' account information to agencies outside of SaskTel for the purposes of evaluating customers' creditworthiness and/or collecting outstanding arrears on customers' accounts.

For more information, see our General terms of service (pdf)