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Accessibility Contact & Feedback


Accessibility Contact & Feedback

Contact us for more information on our accessibility products, services, and available subsidies. We'd be happy to help you select the right products and services for you and answer any questions you may have.

  • In Person: Visit a SaskTel Store 

  • By Phone:
  • By Message Relay Service (MRS):
    • Telewriter (TTY) to voice: 711 (#711 from a wireless phone).
    • Voice to Telewriter (TTY): 1.800.855.0511
    • TTY to TTY calls special billing: 1.800.855.1155 (3rd number, collect, person to person)

    For MRS customer relations, ask to speak to a supervisor.

    Accessibility Feedback

    We're committed to customer service excellence and supporting the Government of Canada’s Accessible Canada Act (ACA).

    If you'd like to provide feedback regarding our products and services, the implementation of our ACA accessibility plan, or barriers you may face interacting with us as a person who experiences disability, please contact us in one of the following ways:

    • By Mail:
        • SaskTel Accessibility Feedback
          12th Floor, 2121 Saskatchewan Drive
          Regina, SK S4P 3Y2

    Our designated person to receive feedback regarding Accessibility is Shara McCormick, Vice President of Human Resources and Corporate Services.

    Anonymous feedback is accepted; however, we'll be unable to provide a receipt of acknowledgement or further follow-up.

    For a description of our feedback process in an alternative format, please contact us at one of the methods provided above.

    By contacting us, you agree to the collection, use, and storage of your personal information for the purposes of responding to you and improving accessibility of our products, services, and processes.

    Information collected for this purpose is done so in accordance with our Privacy Policy.

    Subsidized products & services

    If you have a disability, you may qualify for a subsidy on one of our phone accessibility products (limit of 1 per person).

    To qualify, fill out an Accessibility Services Application form (PDF).

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    SecurTek Medical Alert gives you independence while giving you the assurance of assistance if you need it.

    Learn more about SecurTek Medical Alert.